If you have a problem with an insurance company, the first thing to do is send a complaint.
Each insurance company, Indeed, He has one Complaints office required to examine and evaluate the complaints of its customers and that should provide the answer within 45 days from receipt of the complaint.
This can be presented by the contractor, insured, the beneficiary of an insurance contract or from damaged and associations recognized for representing the interests of consumers.
Says the website of the Supervisory Authority www.ivass.it, that if you do not receive the answer in 45 days, or you are not satisfied with the response given by the Insurance Company, please contact all'IVASS (Public body of Supervision of Insurance).
The complaint all'IVASS must contain a detailed complaint of the behavior that allegedly improper or incorrect use of the insurance company. For the presentation of the complaint was prepared by Ente supervisory module to be used to provide all the elements necessary for treatment of the same
Qui trovi il modulo fac-simile di reclamo all’IVASS: scarica il form reclamo
In fact in the complaint must indicate:
- the personal data of the claimant (name, surname, postal address and if available PEC address and any telephone number);
- an indication of the insurance that is allegedly the work; a clear and concise description of the reason for complaint;
- copy of the complaint already transmitted to the company and any response received and any other documents relevant to the handling of the case.
E 'can make the claim through all'IVASS:
- mail to the mail box certified: tutela.consumatore@pec.ivass.it;
- by fax to the number 06.42133206;
- and of course by post at IVASS Service Consumer Protection Via del Quirinale, 21 00187 Rome.
But be careful, if the complaint concerns policies Insurance Financial (Unit linked e Index linked) the reference is the Consob (via G.B. Martini, 3 – 00198 Rome - www.consob.it), if it relates to the supplementary pension schemes (pension funds) the reference is the Covip (via in Arcione, 71 – 00187 Rome - www.covip.it).
Alex Gaetani
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