Go to the bank safely, make card payments and withdraw cash at the ATM without risk, avoid falling into phone scams.
The new infographic created by ABI together with Ossif is dedicated to useful tips to act safely inside and outside the branch, the ABI Research Center on Crime Security, and in collaboration with banks and consumer associations that work with ABI.
Vademecum ABI to counteract cybercrime and scams
Here is a summary of the main behaviors to follow to act safely:
Going to the bank
– do not be 'habitual', for example, avoid always going to the branch at the same day and time or always following the same route;
– don't let strangers approach you;
– never leave money unattended or in sight, bags or valuables.
Using the ATM (Atm)
– take out only the money you need and put it away safely;
– make sure you are not seen while typing the secret code of the card (Pin) and not to have strangers too close, contact the bank or contact your card's customer service if you suspect you have been 'spied on'; – check that the device has no anomalies or irregularities;
– always keep your card credentials in a safe place, never in the wallet or cell phone memory.
Beware of telephone scams
– absolutely do not take into consideration the telephone request to make transfers to pay for services or utilities, or in consideration of requests for money also in relation to close relatives to whom the fraudster could allude;
– not to provide any type of financial information to telephone operators, no bank or other person of a financial nature can ask you by telephone for your online current account access credentials or bank details;
– in case of doubt, contact the bank and ask for information.
What to do if you realize you have suffered a scam
– file a complaint against unknown persons to the competent authorities, explicitly disavowing financial transactions that have been unlawfully attributed to you;
– in the event of payment card fraud, immediately block your card by calling the customer service of your bank or issuer;
– send a registered letter to your bank highlighting the facts and always attaching a copy of the report and an identity document.
Increase user safety: Here is the Gademecum abi To counteract cyber crimes and scams
Alex Gaetani
Source: ABI Press release