L’Ivass (Supervisory Authority on Insurance Companies) recently he published the complaints received by the Insurance Companies
(this year it will annually).
The data refer to the individual companies and include: il numero dei reclami totali per ramo di attività, life, damage and motor TPL received from all supervised companies; the number of complaints per million awards.
“I reclami dei consumatori nei confronti delle imprese di assicurazione sono una “cartina al tornasole” del livello di qualità dei prodotti e servizi assicurativi.” This we read the statement Ente press and from which we extract some data useful to learn more:
In 2015 the Italian insurance companies received 106.908 complaints (+14,1% compared to 2014), the 77% concerning, non-life and the 23% life to those (in front of, respectively, of 78% and 22% of 2014).
The branch r.c. car continues to be the segment that generates the largest number of complaints (48,8%), mostly referring to delays and inefficiencies in claims management.
In the life segment they are primarily referring to endowment policies and concern primarily the settlement phase, for delays in the payment of ransoms, sums due or in case of death.
Complaints handled by the companies have been welcomed in 34% of cases, dismissed in 53% and transaction object with the customer to 8%; the 5% He was still under investigation at the end of 2015. The complaints received have increased in the year of 6 percentage points. The average response time to complainants was 21 days, a slight decrease compared to 2014 (23 days) and in any case lower than the regulatory limit (45 days).
Alex Gaetani